Frequently Asked Questions
Everything you need to know about your Ring smart home security and orders.
What is the standard shipping time for Ring devices?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
Do I need a subscription to use my Ring camera?
While basic features like Live View and Motion Alerts are free, a Ring Protect Plan is required to save, review, and share video recordings from your devices.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of the delivery date for a full refund.
Are Ring devices compatible with smart home assistants?
Yes, Ring devices are fully compatible with Amazon Alexa. You can use voice commands to see Live View, arm your system, or receive announcements on Echo devices.
What kind of warranty comes with my purchase?
Every new Ring device comes with a one-year limited warranty on parts and theft protection. If your device is stolen, we will replace it for free.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Amazon Pay.